1. When can the goods be returned?
As per the Egyptian Consumer Protection Law, the customer has the right to return the delivered goods if case of any of the following:
Delivered item(s) is defective
Delivered item(s) is not in accordance with the specifications of the order
Returns can only be done within fourteen days from delivery.
2. Return procedures
The following steps shall apply in case of customer will to return goods for one or more of the above reasons:
Customer shall notify Art Mania in Writing.
Art Mania shall collect the returned goods at Art Mania cost.
Items shall be subject to quality check by Art Mania. In case the returned item(s) has been mistreated, contains scratches and/or physical damages, the claim will not be accepted and the customer will bear the shipping charges. For electronics requiring registration of product at manufacturer website, the return rights are waived if the product has been registered.
In case the returned item(s) passes the quality check, the customer will be given the choice between getting a new identical item or reimbursement of customer payment.
Return of Goods shall not apply in the following cases:
o Delivery of goods which are not prefabricated and have been manufactured on the basis of a personal choice or according to customer specifications, or of goods which have clearly been tailored to the customer’s personal requirements.
o Delivery of sealed goods which are not suitable to be returned for reasons relating to health protection or hygiene if their seal has been removed after delivery.
o Delivery of audio or video recordings or computer software in sealed packaging if the seal has been removed after delivery.
o Delivery of books,CDs, newspapers, journals or magazines, excluding subscription contracts.